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Your Guide to Aquila Atlantis Hotel

Heraklion’s landmark, Aquila Atlantis, has offered a refined urban experience for over five decades. A perfect blend of business and leisure (“bleisure,” if you will), the hotel is located a stone’s throw from the Archaeological Museum and the vibrant city center. Curated amenities and services enhance every stay, making our hotel the ideal base for your business trip, conference, or for exploring Crete’s rich history and culture.

HOTEL AMENITIES

  • 164 Rooms and Suites
  • 1 Restaurants & 1 Bar
  • Swimming pools: 1 outdoor roof top pool & 1 semi indoor
  • Spa powered by Aegeo Spas: Offering Facial treatments, Body treatments, Massage treatments
  • Plenty of excursions and trips, boat trip opportunities/options in the vicinity. Car, Motorbike & Bicycle rental
  • Business center
  • Conference facilities
  • Disabled-friendly: With ramps accessible to guests who use wheelchairs

HOTEL SERVICES

  • 24-hour Reception
  • 24-hour Luggage service
  • Wi-Fi throughout the hotel free of charge
  • Room Service
  • Continental breakfast: Available through room service (07:00 – 11:00am)
  • Choice of pillow
  • Dry cleaning, laundry, ironing service
  • Iron/ Ironing board (upon request)
  • Postal Box
  • Regular local bus service
  • Transfer Services: For a seamless and personalized arrival experience, we can arrange a private transfer from the airport or port directly to Aquila Atlantis Hotel
  • Choices of Gluten Free & Vegan dishes
  • Specific Dietary needs & Disorders (upon request)
  • Street parking is subject to fees. However, private parking options are available for a charge.

ROOM SERVICES

  • Select toiletries and bathroom amenities
  • Bathrobes
  • Hairdryer
  • Choice of pillow
  • Tea/Coffee facilities
  • Safe Deposit Box
  • Direct Dial telephone
  • Satellite Flat-Screen TV
  • Mini Bar
  • Air conditioning/heating
  • Wake-up service
 

Mythica Exclusives:

  • Luxury toiletries & bathroom amenities
  • Bathrobes & slippers
  • Beach towels & beach bag
  • Smart Satellite LCD TV with Radio & Music Channels
  • Fully premium stocked Mini Bar
  • Daily turn-down service
  • Express check-in/out
  • Early check-in / Late check-out (until 18:00 upon availability)

HOTEL POLICIES

  • Check-in policy: Check-in time 14:00 | Check-out time: 11:00
  • Late Check-out: Upon availability and upon request, on extra charge
  • Extra Bed Policy: It depends on the room type and period. Please inquire with our booking team.
  • Smoking Policy: Smoking is not permitted inside hotel areas but only in dedicated outer areas.
  • Pet Policy: At Aquila Atlantis Hotel, we welcome guests with escort dogs, ensuring a comfortable and enjoyable stay for all. Please contact us in advance to make arrangements. Other pets are not allowed.
  • Cancellation Policy: Cancellation policy varies based on the specific rate and type of your reservation. Kindly refer to your reservation confirmation to verify the details of your cancellation policy. Should you require further assistance or have any questions, please don’t hesitate to contact us.
  • Sustainability Policy: For more information concerning our sustainability program click here
  • Accessibility: For more information concerning accessibility, please contact us at [email protected]

USEFUL INFORMATION

  • Time Zone: From March until mid-October: Eastern European Time (EET) – GMT+2. From mid-October until March: Eastern European Summer Time (EEST) – GMT+3 (Daylight Saving Time)
  • Payment Currency: Euro
  • Accepted credit cards: Visa, Master card, Maestro, Diners, AMEX, Union Pay
  • Tax rates are per room, per night, inclusive of VAT.
  • Environmental tax is imposed by the government per accommodation, per night.  For the  January till end of March and NOV till the end of Dec. 4€. From April till the end of October 15€
  • Cash transactions at this property cannot exceed EUR 500, due to national regulations.
  • Reception / Concierge
    • Reception services include: Wake up calls, Messages, Car Rental /Excursions, Airline information, Credit cards, Porter.
  • Medical Information: Hotel doctor on-call. Medical Care (on-call 24-hours), Pharmacy 200m away, Hospital 5 km away.

DINING OPTIONS

Aquila Atlantis Hotel offers a variety of dining options to suit your every mood and desire: Select the one that suits you better!

  • Bed & Breakfast: Start your day with a delightful breakfast experience, featuring fresh, local ingredients and Cretan specialties.
  • Half Board: Enjoy a delectable breakfast and lunch or dinner buffet, showcasing the finest Cretan and international flavors.
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